ORDER PROCESSING: Covering order verification, payment collection & banking, reconciliation, invoice generation and placement of the order on the warehouse.
PRODUCT DELIVERY: To the end consumer. Starting with Pick and Pack operations at the warehouse, identification of the most desired delivery option (courier), generation of the airway bill / delivery tracker, handover to the delivery / logistics company. ND COMMERCE has outsourced relationships with several key reputed logistics partners.
CUSTOMER SERVICE: Pre-sales and post sales. Provided using phone, email. Web chat, Video, social media response management. The team at ND COMMERCE is equipped and trained to handle a range of customer interactions.
ANALYTICS AND REPORTING:Using public and private analytics and reporting tools, the service provider will report on various aspects of the business on a frequent basis as mutually agreed – can be hourly, daily, weekly, monthly, yearly.
CUSTOMER MANAGEMENT and COMMUNICATIONS: Covering database management, CRM initiatives, ongoing customer communications, cross selling and up selling and customer retention.
SUMMARY: Net Distribution becomes the exclusive online retailer for the brand. Under this arrangement the partner, who is the merchant of record, conducts transactions with the end consumer. The title of the goods and services is transferred to the partner. Consumers are sold the products and services by ND COMMERCE, who receives the money and raises the consumer invoice and then ships the product to the consumer.
As the Branded Store ecommerce partner ND COMMERCE is responsible for all the key elements of the ecommerce operations and management.